There may be a few reasons why the MeatStick isn't charging.
1. The MeatStick contact points are dirty. Please clean the stainless steel parts so they look like steel and not black.
2. Depending on the power source, the charger's LED may take some time to come on. Please wait at least 40 seconds for it to come on.
3. If you've gone away and the LED was on/flashing and now it isn't, the MeatStick is fully charged. Replace the MeatStick or remove the MeatStick to turn it on.
4. If you've charged the MeatStick for over 6 hours and the LED is still flashing, there may be something wrong with the connection between the MeatStick and the charger. Please make sure the cap of the MeatStick is clean and replace the MeatStick on the charger (take off and put back on). If it continues to flash after hours please contact us at email@example.com
5. If the charger LED isn't turning on with the MeatStick plugged in, please plug the charger into power without the MeatStick. Then place the MeatStick onto the charger after the charger is powered. If no LED turns on after 40 seconds, please contact us at firstname.lastname@example.org.
There may be a few reasons why this is the case.
1. Phone/app settings are incorrect
Please confirm Bluetooth is activated on your smart device.
(Restarting your phone may fix this if there is an issue)
Please confirm the requested app permissions are allowed.
(iOS requires Location Services to be activated)
2. Battery is not charged
Please confirm the charger is powered before placing The MeatStick on the charger.
Please make sure The MeatStick head is clean of soot. (It should be a similar color to new)
If it is not, the connection to the charger may be poor and cause The MeatStick to not charge properly.
For normal use, it is recommended to charge The MeatStick for at least an hour. It should take around 4-6 hours for a full charge.If The MeatStick has not been used for a long time and the battery seems to be having issues. Please charge for 8+ hours.
Wireless range is dependent on the thickness and material of the cooking enclosure, and distance to your smart device. Metal and water tend to greatly reduce the range of The MeatStick.
To increase the range, you may have The MeatStick antenna face towards your direction (When viewing The MeatStick you should be perpendicular to it).
The easiest way is to place The MeatStick Xtender nearby as that will rebroadcast the signal for huge range gains.
You may also use WiFi Link with another smart device or the WiFi Bridge. Leaving those in range of The MeatStick will allow them to transmit the signal through WiFi or cloud to your main device.
If you're sure there's no range issue (you're right next to the probe) and it seems to have lost connection, the probe most likely has gone to sleep and needs to be recharged for a long period of time or there may be something wrong. Please recharge for at least 4+ hours and contact support if it continues to happen.
*The MeatStick will not work in a microwave or a combo microwave oven as the walls absorb all signals.
Yes you can! You can use the same The MeatStick to cook meats back to back. There is no need to put the probe back into the charger to create a new cook. A new cook entry will be created when the app detects a cook is finished (Target temperature is reached) and a new cook is taking place.
The MeatStick will automatically turn off when not in use for over 15-30 minutes depending on the conditions. Your app will show that The MeatStick has lost connection when this happens. To turn it back on, simply power it on with the Charger.
Currently you cannot calibrate the MeatStick. We do a 2 point calibration so all our sticks are very accurate.
Internal Temp: When measuring temps, remember that the internal sensor is 1.5 inches away from the tip of the probe.
Different parts of a piece of meat will be at different temperatures during the cooking process. It is not unusual for the internal temperature of a large roast or turkey to vary by as much as 15 to 25 °F throughout the meat or bird. Even a steak or a boneless chicken breast will show differences of many degrees depending how The MeatStick is inserted.
To get a proper reading with your MeatStick, insert the probe into the thickest part of the meat from the side. The sensor should be at the thickest part of the meat which is 1.5 inches from the tip of the probe. Make an effort to avoid any obvious bone or gristle.
Ambient Temp: Though the ambient temp may seem to be off it's actually working correctly as it's measuring the temp directly around the meat which tends to be lower than the other points of the grill. It also depends on placement of the Stick. Right above the meat will be lower than on the side of the meat over the heat source. The Stick gives true cooking temps as compared to the temp measuring whatever you're cooking on (once it reaches temp). Be also wary that grills/ovens/smokers all have cold spots that can be up to 50-75 degrees lower from what's measured.
Want more information? You can search hot/cold spots for your oven/grill/smoker. If you would like to test accuracy as well, feel free to do an ice water test, we do recommend the Xtender or WiFi Bridge active at that time as the signals get blocked very easily by water.
In general the two ways of testing accuracy is an ice water bath test and a rolling boil test. We recommend against a rolling boil test as that will put extra strain on the battery of The MeatStick.
*WARNING READ THIS*
Doing the test requires a lot of patience. The way the MeatStick works is that it will broadcast the signal when there is a temp change. However, because the way the test needs to be done (holding the handle or submerging the probe) your hand/utensil holding the Stick or water does interfere with the normal broadcasting of the temperature. As such, when the temp changes the signal may be lost and you will not see the updated temperature which may appear to be off. To mitigate that, please hold your phone next to the Stick when testing or right above it and/or use your Xtender or WiFi Bridge next to it to receive the signal (They're more sensitive to the signal than your phone) If it gets near but not quite at the temperature, most likely the signal was lost and we recommend you take it out of the water for a few seconds (you'll see temp jump a bit) then repeat. In actual cooking, the signal will not be blocked by your hand or extra interference near the antenna so this is not an issue.
Ice Water Bath Test
The easiest way to test the accuracy of any thermometer is in a properly made ice bath. If you do this carefully, your ice bath will be 32°F within ±0.3°F. If you are not careful, the ice bath can be off by several whole degrees. (Just a cup with ice water in it can be 24 or more degrees too high.)
Step One: Fill with ice
Making a proper ice bath is all about keeping a proper ice-to-water ratio. Fill a vessel all the way to the top with ice. Crushed ice is preferred because there are fewer gaps between the ice, however cubed ice will also work fine.
Step Two: Add Water
Slowly add water to fill the spaces between the ice. Fill about 1/2" below the top of the ice. Let the mixture sit for a minute or two to allow the temperature of the water to settle. If you see the ice starting to float off the bottom of the vessel, pour off some water and add more ice. Water below the ice will not be at 32°F.
Step Three: Insert the Probe
Once the mixture has rested for a minute or two, insert The MeatStick into the mixture and stir in the vertical center of the ice slurry. Stirring the probe keeps the sensor from resting against an ice cube, which will affect your reading. Keep the probe away from the side walls and don't allow it to rest against the bottom of the vessel. Doing so will give you inaccurate temperature readings. Stirring equilibrates the temperature throughout the vessel.
Step Four: Confirm Temperature
Your MeatStick should read 32°F ±2°F in the ice bath.
Rolling Boil Test
Do not do this test. Putting the MeatStick in boiling water will put excess strain on its battery and will reduce its capacity.
Gen 2 chargers will flash red/green for 30 seconds when it's powered and a MeatStick is attached.
After it will change colors to designate power level of the MeatStick.
Flashing Red < 30%
Flashing Orange > 30%
Flashing Green > 60%
Solid Green > 95%
Turns off 100%
If the ambient temp is below 65F, the LED statuses may appear off as the MeatStick's battery voltage may throw off the charger. However, there are no issues with the actual charging function. Please contact support if you have any questions.
First please try restarting your router and try again, sometimes the router has issues allowing the Bridge to connect.
The Bridge connects to 2.4ghz and not 5ghz channels. Some new routers have dual channel networks that may cause issues with the initial connection. If it is not working we'd advise you to turn off the 5ghz in your router's settings for the Bridge to do the initial connection and reactivate it after.
The MeatStick cloud is required to be setup for you to get signal through the cloud. To do this, you must create or login to your MeatStick account in the app. The recipes on your Bridge will be linked to the account they were created from.
Example 1: You did not login, but Bridge is set up. You created a recipe and left the house. You will lose then signal from your MeatStick. If you then login, you will still not be able to see the recipe because it wasn't created with an account.
To fix, delete the recipe and recreate it while logged in and on the same WiFi as the Bridge. The Bridge will get the recipe and send the data points to the cloud in the future.
When the Bridge shows "No Recipe" it means it is properly connected to your WiFi and does not need to be re-setup.
Go create a cook and get your cook on!
Long beep – Cook is added/edited.
Three beeps repeated and internal temperature icon flashes – Early warning temperature has been reached.
Constant beeps – Target temperature has been reached.
Two beeps repeated and ambient temperature icon flashes – Ambient temperature is too low or too high.
Two short beeps repeated every five seconds and Bluetooth icon flashes or is gone – Bridge has lost connection with the MeatStick.
One short beep repeated every ten seconds and name of cook flashes – The MeatStick is low on power.
Yes! To maximize the range, it is best to have the WiFi Bridge standing up facing the location of the router. It should also be next to your MeatSticks that are being used to cook. We do recommend it being at least 6 feet away or closer.
Clinking the top button will stop the alarm.
Long press and release the button. This will toggle between an always on backlight and a temporary 30 second backlight. Clicking the button will then turn on the backlight.
The Bridge LCD will jump to the recipe that the alert applies to. If multiple alerts are triggered before they are deactivated, alerts are prioritized in the following order: target temperature reached, early warning reached, ambient temperature too high/low, no Bluetooth signal, low battery, new/edited recipe.
Simply put no. You can change to your preferred temperature scale in the app settings and recreate the cook.
The Bridge remembers the last connected WiFi. If it is unable to connect on boot, it will rebroadcast its WiFi signal so that it can be connected to another WiFi.
Yes, feel free to use a stronger dBi antenna to increase the Wi-Fi range. A male RP-SMA connector is required. (Included antenna is 3 dBi)
When the Xtender is turned on, it will take any signals from nearby MeatSticks and amplify and rebroadcast the signal. Just turn it on and place it nearby as you get your cook on. (Don’t forget to turn it off when you’re done!)
To maximize the range, it is best to have the Xtender standing up facing the direction you’d like to receive the signal. If you do use the attached magnet to place on your oven/grill, do make sure it is not placed on a surface that gets hot.
We do recommend the Xtender be at least 6 feet away from the MeatStick if not closer.
Ideally, the closer the better. Try to set it somewhere nearby, shaded, and open without covering it up. If you do need to cover it up to protect against rain or direct sunlight, don’t cover it up with anything metal as that will affect the signal range.
The MeatStick itself will work without the Xtender; however, range of the signal will be greatly limited depending on if The MeatStick is enclosed. If you’re just grilling a steak, then there’s no need to take the Xtender out.
Yes! Any AA batteries can work. In general, we do recommend Duracell or Energizer.
Flash = 2 minute booting sequence when first turned on
Solid = On and active
Slow Flash = Low battery - may cause issues with performance.
You can download the iOS app HERE.
Requires iOS 8.0 or later.
You can download the Android app HERE.
Requires Android 5.0 or later.
Unfortunately, location services is required for the app to work. With it turned off, the app cannot listen to the Bluetooth transmissions from the Stick. I can say that Apple does not allow apps that require location services for no reason. They have tested our app and our Stick (We required us to send a MeatStick set to Apple HQ to test this feature) and has confirmed that location services is required for the app and product to work.
We do not use any other services that are part of "location services" except for the Bluetooth listening service that is required to get data from the Sticks.
If you still have issues, you may disable it when the app is not being used. We do recommend it be set to "always" when it is used otherwise when the app is in the background it will not be able to receive temp signals.
Using WiFi Link
WiFi Link lets you extend the range of The MeatStick.
The MeatStick provides a range of 10m/33ft when cooking in the open air, but the range can become greatly limited depending on a number of factors such as cooking environment (covered grill, oven, smoker, or sous vide), the layout of your home, and the amount of radio interference in the area.
WiFi Link is useful in situations where the range has been greatly limited or just if you want to be at the other side of your house. WiFi Link connects all phones, tablets, or The MeatStick WiFi Bridge on the same WiFi network to share information about The MeatStick's currently being used to cook.
Simply place a compatible smart device that is in range of The MeatStick, it will use WiFi Link to transmit and share all temperature data and settings with the other devices on the same WiFi network.
What do I need to use WiFi Link?
To use WiFi Link, you'll need access to at least another compatible smart device with access to the same WiFi network.
Setting up WiFi Link
To setup WiFi Link on your devices, simply have The MeatStick app downloaded on each device, and each must be connected to the same WiFi network. Each device does NOT need to be logged into the same user account.
You may disable WiFi Link in the app settings. (Enabled on default)
Using The MeatStick Cloud
The MeatStick Cloud is similar to WiFi Link except it takes things a step further and sends your cooks into The MeatStick Cloud. Using an internet connect, your phone, tablet, or The MeatStick Bridge will send your cook and The MeatStick data to the cloud to be downloaded by other phone or tablets through the internet.
What is required to use The MeatStick Cloud?
To use The MeatStick Cloud, you'll need:
- A free The MeatStick account logged into on each phone or tablet
- A phone or tablet with internet connection
- At least The MeatStick Bridge and Wi-Fi with internet connection or a spare phone or tablet with internet connection (through WiFi or mobile internet)
Does The MeatStick Cloud use your cellular data?
The MeatStick Cloud will use your cellular data when it is not connected to a WiFi connection with internet. If you wish to turn off The MeatStick Cloud you may do so in the settings.
Yes we will be adding recipes from time to time. However if you have a specific recipe you'd like added please fill out the form and we can add it in.
Yes you can! In your cook's details you can download the data. Click the download button to download to your device.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.