Shipping & Delivery
Reminder: Our 30 Day Money Back Guarantee ONLY applies to the Xtender type Sets and WiFi Bridge Sets.
All shipping times are estimates and may change.
The buyer is responsible for shipping.
If you choose a shipping method that does not include insurance and your item is lost in the postal system, we will not refund the purchase price.
If you choose a shipping method that does include insurance and your item is lost in the postal system, please take your tracking number and printed receipt to your local post office and file a claim. We do not file claims on your behalf (there are special situations where Soma Labs will need to contact the courier. Please let us know if you need assistance).
All shipping costs are the buyer's responsibility, If you are exchanging an item, the buyer is responsible for paying shipping for the return and the exchange.
Order Modification / Cancellation
At this time, orders can not be cancelled or modified after they have been placed.
However, please contact firstname.lastname@example.org with the subject header marked "URGENT ORDER" and we can attempt to resolve the situation.Free Shipping
International orders may incur additional fees depending on the buyer's customs office. These fees are the buyer's responsibility to pay. Should the buyer reject the package, the buyer will not be refunded.
Unused products may be returned within 30 days of purchase for a refund, minus shipping charges. All boxes, packaging materials, accessories, manuals and certificates must be in new, re-sellable condition or a fee equal to the cost of the damaged and/or missing item(s) (such as manuals, documentation, and certificates) will be deducted from the refunded amount.
Be sure to ship in a carton that protects the original item box or package. We suggest the buyer insure the package for the full value.
Used or damaged equipment may not be returned for a refund.
All returns and exchanges require a RMA # before being shipped back. If a package is received without an RMA #, there is no guarantee that it may be processed correctly. Only The MeatStick support can provide an RMA #.
The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, Soma Labs will credit the customer's account for the price they paid minus shipping cost. Soma Labs will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Soma Labs.
Returns must be received within 2 weeks of confirmation of the RMA #, otherwise the return will be subject to a 20% restocking fee.
In a case of a missing package on orders placed in the United States we will send out a new package, this only applies to packages that were never delivered to you (according to tracking). If your package was delivered but you did not receive it, it is your responsibility to contact the shipping company and resolve the issue.
To enable us to deal with your potential issue and possible refund, we require your receipt and proof of purchase. Please do NOT send your product back to anywhere else but the address provided by our support team. This will invalidate any guarantee and make getting a refund or replacement unattainable, as our partners do NOT process or deal with this type of request.
Once we receive your returned item, your refund will be approved. When your refund is approved, it will be processed and the original credit card will automatically be refunded within 5-10 business days.
30 Day Money Back Guarantee ONLY applies to the Xtender related Sets and The MeatStick WiFi Bridge Sets.
If you are not satisfied with either of these sets that you have purchased, you may return the item used and in like new condition within 30 days from the order date for a full refund of the purchase price, minus the shipping. Of course we’d love to know where things went wrong, or how we can improve.
As our original MeatStick Set has limited range, we cannot offer 30 day money back guarantee for it and do advise it be used with our Xtender or WiFi Bridge. This offer applies only for those purchases from themeatstick.com.