The MeatStick Great Steak Guarantee

At The MeatStick, we know that when you cook with our smart wireless meat thermometers, you will make great steak at home.

We're confident about this because MeatStick thermometers are built for the harshest cooking environments. Pair them with a range extender (a Smart Base, the V Forge WiFi Hub, or on Classic sets an X charger, Xtender or WiFi Bridge) to keep an eye on your temperatures, and you're set up for a perfect steak, every time.

We guarantee that your new MeatStick will help you cook great steak at home. So if you buy a covered MeatStick set and you can't cook great steak with it, you have 30 days to return it for free.

MeatStick + You = Great Steak, or we'll buy it back.

The ground rules

We just have a few ground rules if you want to claim this guarantee. The MeatStick Great Steak Guarantee is subject to the following terms and conditions.

Which sets are covered

This guarantee covers every set whose Sticks come with a range extender, because the extended range is what lets you keep an eye on your temperatures when you need to:

• V Prime Set, V Duo Set and V Forge Set (any number of Sticks)
• Blow Forge
• Classic Xtender-type and WiFi Bridge-type sets

The V Core Set, other sets without a range extender, Stick-only purchases, add-ons and Blow bought on its own are not covered.

Get set up first

Read through the quick start guide that comes with your set and the setup steps in our Help Center. They're straightforward and will help you get familiar with:

• How your MeatStick and the MeatStick App work.
• How to set up your MeatStick.
• How to use your range extender (your Smart Base or V Forge WiFi Hub, or on Classic sets the X charger, Xtender or WiFi Bridge) to get the most from your MeatStick's range.
• How to use your MeatStick safely for great results.

How to claim

To claim under this guarantee you must:

• Notify us within 30 days from the date you received your MeatStick.
• Have made at least 3 attempts to cook great steak.
• Give the MeatStick Customer Support Team (support@themeatstick.com) the chance to give you some tips if you're still struggling after trying our standard advice.

This guarantee only applies to purchases made on themeatstick.com.

To claim, contact MeatStick Customer Support (support@themeatstick.com) with your order number and order date.

You need to "Scout's honor" us that you've given it a genuine good go!

This guarantee covers the steak-making ability of the covered sets listed above. Faults are covered by our warranty and our Shipping & Returns Policy. If your MeatStick is actually faulty, we'll get you a new one, ASAP.

This guarantee does not affect your statutory rights in relation to your MeatStick.

If you have any questions about this guarantee, please contact our Customer Support Team (support@themeatstick.com).

Your MeatStick must be used in line with the MeatStick App and the setup guide. If it hasn't been, we reserve the right to reject a return request.

In practice, we'll ask you to try again using your MeatStick properly, because we want you to love your MeatStick. Don't know where to start?

Try the reverse sear first

Try this simple reverse sear recipe with your MeatStick before telling yourself you can't make great steak!

What is reverse searing?

It's a method that cooks your steak about three-quarters of the way through in a preheated oven (200°F/93°C to 250°F/121°C), then finishes it with a high-heat sear on the grill or in a skillet. Master this and you've taken the first step to mastering your MeatStick!

What makes the reverse sear so good?

• The oven heats the meat slowly and evenly, drying the surface for a better sear.
• Edge-to-edge pink, almost like sous vide, without special gear.
• It lets you time your steak perfectly with the rest of your meal.

How to reverse sear a steak

1. Start in the oven

• Preheat the oven to 250°F/120°C.
• Set the steak on a wire rack over a baking tray.
• Pat the steak dry and season with salt and pepper.
• In the MeatStick App, start a new cook: Oven, Beef, Steak. Set the target to 130°F and an early warning at 105°F.
• Insert the Stick from the side into the center of the steak, so at least 2.5 in (63.5 mm) of the steel shaft is in the meat. The ceramic handle stays outside.
• Make sure your Smart Base or V Forge WiFi Hub is powered on and close to the oven, within about 6 ft of the Stick (on Classic sets, your X charger, Xtender or WiFi Bridge).

2. Sear

• When the app hits 105°F, take the steak out.
• Heat a skillet on high and add oil.
• Sear all sides until the app reaches your 130°F target.
• Tip: after the first crust forms, lower the heat, add butter, garlic and rosemary, and baste to finish.

3. Rest

Rest the steak for up to 10 minutes so the juices redistribute. Perfect time to finish your sides and serve everything hot.