Shipping, Return and Refund Policy

Refunds and Returns

Unused products can be returned within 30 days of purchase for a refund, excluding shipping charges. All original packaging, accessories, manuals, and certificates must be in new, resellable condition. If any item is missing or damaged (e.g., manuals, documentation, certificates), a fee equal to the replacement cost will be deducted from the refund.

Please ensure the product is shipped in a carton that protects the original packaging. We recommend insuring the package for its full value.

Used Products
Used products may be returned in some cases. If approved for return, they are subject to a 30% restocking fee. Contact our support team to determine eligibility before proceeding with any return of used items.

Damaged or Defective Products
Damaged products are not eligible for a refund. If your product is defective, please reach out to our support team to initiate a warranty claim. Defective products may be eligible for a replacement under our warranty policy.

RMA Requirement
All returns and exchanges require an RMA (Return Merchandise Authorization) number before being shipped back. Returns received without an RMA number may not be processed. Only The MeatStick support team can issue an RMA number.

Shipping and Insurance Costs
Customers are responsible for the shipping costs associated with returning items. Insurance added during shipping (e.g., for protecting the shipment in transit) is non-refundable. However, extended product insurance purchased separately can be refunded if the unused product is returned within 30 days.

Once the return is received and inspected, Soma Labs will issue a refund for the purchase price minus any shipping or non-refundable insurance costs. We will not issue refunds for orders that were not delivered due to an incorrect or incomplete shipping address unless the package is classified as undeliverable and returned to Soma Labs.

Return Timelines
Returns must be received within two weeks of RMA confirmation. Returns received after this period will incur a 20% restocking fee, in addition to any other applicable fees.

Exchanges
For exchanges, the same RMA process applies. The customer is responsible for return shipping, and additional shipping costs may apply for the exchange item. Contact our support team for specific instructions.

Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Inspections are generally completed within 3-10 business days of receiving the return. Approved refunds will be processed to the original payment method within 5-10 business days.

Proof of Purchase
A receipt and proof of purchase are required for all returns, exchanges, and refunds. Please do not send your product back to any location other than the address provided by our support team, as doing so will void any guarantees and make a refund or replacement unattainable.